One of the nicest things a client ever said to me was "I don't know how you do it, everything just seems to happen at the right time." It was a lovely compliment, but in my head I was thinking "you're not supposed to know, I designed it that way" A smooth client experience never happens by accident - it's because someone, at some point, sat down and thought carefully about every step. This month, I want to pull back the curtain on what that actually looks like.