I’m the founder of Process By Design.  A strategist at heart, a designer by instinct and someone who genuinely loves making things clearer and easier for people, I’ve been supporting service‑based business owners since 2006. The thing that’s never changed is that I care deeply about how things feel; for you and for your customers.

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I’m not corporate or complicated. And I’m definitely not here to make you feel silly for not wanting to deal with tech. I’m here because you’ve got a business to run, clients to serve and absolutely no time for the digital tasks that keep whispering “fix me” from the background.
 

My Values

Integrity, heart, connection, curiosity and creativity sit at the core of everything I do. I’m relationship‑driven through and through, which means I want to know the person behind the business, not just the task list. That’s why so many clients stay with me long‑term or come through warm recommendations: they trust me, and I take that seriously. Your satisfaction and success matter to me. I don’t do drive‑by, surface level work. I want to know that what we’ve created together genuinely adds value, feels aligned and supports both your business and you.

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Where You’re At (and why you’re not alone)

My clients are smart, capable and brilliant at what they do, but when it comes to their digital systems? Well… let’s just say the enthusiasm doesn’t always match the intention.

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You might know exactly what you need. Maybe you even started it. But between client work and life, things have somehow ended up half done, out of date or quietly ignored.

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And I know it’s niggling at you. It’s not urgent, but it’s irritating enough to sit in the back of your mind with that uncomfortable “I really should sort this” feeling. It won’t break your business today, but you know it could hold you back in the future.

You just need some support to get it over the line and that’s my job!
 

What It’s Like to Work With Me

I’m relaxed, collaborative and don't take myself too seriously. I’ll gently challenge you when it’s useful (and welcome the same in return), offer ideas when you’re stuck and bring a calm sense of clarity when things feel messy. I’m not transactional - once we’re working together, I’m invested.

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I work quickly and efficiently, communicate clearly about what I need from you and what you can expect from me, and I’m responsive and reliable throughout. You’ll always feel supported, informed and looked after.
 

Why I Do What I Do

This work sits right at the intersection of everything I love: creativity, digital design, a dash of tech‑geekery and the genuine desire to help small business owners feel seen, supported and more visible.
 

I understand exactly what you’re experiencing - because I am you.
And I’ve built a business around helping people like us move from “I’ll get to it later” to “oh my gosh, this finally WORKS.”
 

Together, we’ll create the digital foundations that help your business grow, without the overwhelm, the stress or the endless procrastination loop.